Purpose
HollySMS is committed to preventing money laundering, terrorist financing and other illegal use of our service. This policy explains which funds we accept and what we may do when a deposit raises concerns.
Source of funds
You confirm that every deposit you make comes from a legitimate source and that you are the owner of, or authorised to use, the wallet you send it from. We recommend sending from a personal wallet rather than directly from an exchange.
Prohibited funds
- Funds connected to fraud, scams, theft, ransomware, darknet markets or any other criminal activity.
- Funds from sanctioned persons, entities, wallets or jurisdictions.
- Funds routed through mixers or services designed to hide their origin.
- Funds from HuionePay.
Checks and verification
Deposits may be screened automatically by our payment processor. We may ask you to provide additional information about yourself or the origin of a payment before crediting it or allowing further use of the account.
Our actions
If a deposit is flagged as high-risk or if you do not provide requested information, we may delay or refuse the deposit, freeze the related balance, suspend or terminate the account, and report the activity to the relevant authorities where required by law.
Contact
Questions about this policy or a specific deposit can be sent to [email protected]. Please include the payment order ID and a link to the transaction on a blockchain explorer.
Questions about this page?
Our support team is available 24/7 at [email protected].